With a customer experience you can see from start to finish
WHAT’S DRIVING YOUR MOST IMPORTANT BUSINESS OUTCOMES? CUSTOMER EXPERIENCE, OF COURSE.
You can’t know what to improve without knowing where you’re going. That’s why right out of the gate our consultants figure out your customer experience from end-to-end. No matter what you want out of your business, your customer experience holds the key; whether it’s efficiencies, revenue growth, productivity, differentiation, or cost reduction, we’ll whip your customer experience into shape so the outcome you want is the outcome you get.
Boom: your customers are happy, and you’ve got a stronger, more unique place in the market. Everybody’s a winner.
IT’S ALL ABOUT THE EXPERIENCE.
These days, with so many players in the game, customers always expect more. Small wonder that customer experience is now the #1 thing influencing customers’ trust in companies. In 2015 and 2016 B2B companies that want to succeed need to wake up and start addressing customer experience issues over technological ones. Don’t be fooled – customer experience isn’t just good customer service, and it shouldn’t rest with your service department alone.
With SalesForce, we really get the whole customer experience. We get inside the customer’s head, see what they see, and use what we find to improve that experience beyond sales and service. By walking a mile in their shoes, we shape our marketing, design, research, and more into solutions that will put you head and shoulders above your competition.
WITH BITE-SIZED Deliveries
CHANGE IS GOOD.
SalesForce.com is going to shake up how you do things, and trust us, it’s a change for the better. It’ll revamp how you capture client data, support sales processes with business processes, and analyze and inspect critical data.
We know change is tough, but we think you’re going to love the increased productivity and better data quality that comes from simplifying your business processes. With SalesForce.com, we don’t just pick out the right tools for you, we find the best ways to put them to work.
ROME WASN’T BUILT IN A DAY. THAT’S WHY WE BUILD BUY-IN BRICK-BY-BRICK.
We’re here to change your game, but that doesn’t mean you should go for it all at once. We think incremental change makes the whole shift easier to digest and minimizes disruption.
By using our Agile framework to put SalesForce.com into action, our certified consultants ease your team into the process, winning everyone over with a smooth transition. Did we mention our approach also gets you a quicker ROI? Yeah, we thought you’d like that.
WITH SIMPLE TOOLS & TRAINING
POWER TO THE PEOPLE.
Why keep spinning your wheels on adopting technology when you could start effectively engaging your employees? Think about it: an engaged employee is someone who feels really valuable to their customers, and to you. Doesn’t that sound like a good thing?
If you really want to take the lead, you’ve got to see that making employees’ lives easier makes them more engaged in their work and willing to adopt new strategies. Your team will enjoy a performance and efficiency boost, and they’ll be able to own customer moments at every point along the customer experience.
EMPLOYEES: NOW 22% MORE ENGAGED!
Before we get started we’ll spend time with your advisory board to make sure your whole company is represented in the process. We’ll set realistic expectations and go over the changes’ effects. The board will help us prioritize from an on-the-ground perspective, so we can make the best use of time. We’ll also provide materials to streamline and simplify training outside of the advisors, so your other employees can get right on board. The result? Employees are, on average, 22% more engaged and on board with the whole process.